Terms of Service

1. The service

Babel provides live, AI-powered translation for events: your broadcast audio is transcribed, translated, and delivered to your audience as live captions and translated audio on their own devices, in the languages you select. Translation is fully automated. AI translation is not word-perfect and not a substitute for certified interpretation where the law requires one — courtrooms, medical settings, immigration proceedings, and the like. If accuracy of a specific statement is legally critical, don't rely on Babel alone.

2. Accounts

Organizers need an account to create and run events; listeners don't. You're responsible for what happens under your account and for keeping your sign-in credentials to yourself. Give us accurate details and keep them current — we use your account email for service and billing messages. You may invite named collaborators to help operate your events; you remain responsible for the events run under your account.

3. Purchases and the event window

Babel is priced per event: you buy a day pass tied to the event date and timezone you pick at checkout, based on the language package and audience size you choose. Payment is taken before the event goes live, via Stripe. Prices are as shown on the pricing page at the time of purchase.

Your pass opens an event window: from the start of the day before your event date (the setup day) through the end of your last event day, in your event's timezone. Inside the window your full purchased entitlements apply. Outside the window — before or after — your event can still broadcast in rehearsal mode for tech checks: up to 10 listeners and a total of 60 rehearsal minutes per event, which don't consume your pass's hours.

Two promises about the window. First, we never cut a running broadcast because a window edge passed — window limits only stop new broadcasts from starting. Second, you can reschedule your event date yourself, free, any time before your first real (in-window) go-live. After the window ends, the event goes back to rehearsal mode; running it again for real requires a new pass.

4. Refunds

Full refund if your event never went live — contact us. If something went wrong mid-event, tell us what happened and we'll make it right; we'd rather keep you than the fee. Refunds are issued to the original payment method via Stripe.

5. Acceptable use

Use Babel only for lawful content. By broadcasting through Babel, you warrant that you have the rights needed to broadcast, transcribe, and translate the content you send us — including permission from the people whose speech is being processed — and that any speaker whose voice is cloned has personally consented (voice cloning is opt-in per speaker, and can be turned off at any time). Don't use the service to infringe anyone's rights, to harass, or to break the law. We may suspend an event or account that violates this section.

6. Organizer responsibilities

You're the one in the room. Laws on recording and processing speech differ by country — many require that attendees be informed that what's said is being captured, transcribed, and translated. It's your responsibility to give your attendees whatever notice your local law requires before you go live. We provide the pipeline; you provide the disclosure.

7. Intellectual property

Your content stays yours: the audio you broadcast, and the transcripts and translations Babel produces from it, belong to you (the organizer). We process them only to deliver the service, as described in our privacy policy. Everything that makes Babel work — the software, models configuration, design, and the Babel name — belongs to us or our licensors, and buying an event pass doesn't transfer any of it.

8. Availability

We work hard to keep Babel up during your event — it's the whole point. But live systems depend on networks, devices, and third-party providers, so we provide the service on a reasonable-efforts basis, without an uptime guarantee. Service level agreements are available for Enterprise customers under a separate written agreement.

9. Liability

The service is provided "as is." To the maximum extent permitted by law, Babel is not liable for indirect or consequential damages arising from use of the service — including translation inaccuracies or interruptions — and our total liability for all claims relating to an event is capped at the amount you paid us for that event. Nothing in these terms excludes liability that cannot lawfully be excluded.

10. Indemnity

If a third party brings a claim against us because of content you broadcast through Babel — for example, because you didn't have the rights to it, or a speaker's consent was missing — you agree to cover the losses and reasonable costs we incur from that claim. This doesn't apply to the extent the claim arises from our own breach of these terms.

11. Termination

You can stop using Babel and close your account at any time — contact us and we'll delete your data as described in the privacy policy. We may suspend or terminate an account that materially breaches these terms (especially section 5), and we'll tell you why unless the law prevents it. Sections that by their nature survive — IP, liability, indemnity — survive termination.

12. Governing law and venue

These terms are governed by the laws of Israel, and disputes will be resolved in the competent courts of [venue to be confirmed by counsel], Israel — except where the law of your home country gives you protections and forum rights that can't be contracted away, which these terms don't limit.

13. Changes

When these terms change, we'll update the date at the top. For material changes we'll notify account holders by email before they take effect; changes won't apply retroactively to an event pass you've already bought. Continuing to use the service after a change takes effect means you accept it.

14. Contact

Questions about these terms: RonP@hakolsound.co.il.